To our Loyal Clients:
Due to increasing product costs and the number of no-shows our industry is currently experiencing, we have decided to implement a new Cancelation & Rescheduling Policy (as of 5.27.24). We, as a small business, believe that requiring booking fees will help decrease the number of no-shows and also keep us from having to drastically increase our prices to cover the lost time & money that we miss out on. Thank you to all of our loyal clients who support us during these changes.
New Client Cancellation & Rescheduling Policy:
In order to reserve any appointment time, we require a 25% booking fee of the services being scheduled and a valid card saved on file. If the appointment is canceled or rescheduled before 48 hrs of the scheduled appointment, the fee can be refunded or applied to the rescheduled appointment. If the appointment is canceled or rescheduled within 48 hrs of the scheduled time, the fee cannot be refunded or reapplied. If we do not receive notice via call or email about the appointment and it is missed, the card on file will be charged for the remaining 75% of the scheduled services. (Service pricing may vary based on what services are booked)
Returning Client Cancellation & Rescheduling Policy:
No booking fee is required as long as there is a valid card saved on file.
If the appointment is canceled or rescheduled within 48 hrs of the scheduled appointment:
1st time- no charge
2nd time(within 6 months)- 25% of the scheduled services will be charged to the card on file
3 or more times (within 6 months)- 75% of the scheduled serviced will be charged to the card on file and a 25% booking fee is required to rebook If we do not receive notice via call or email about the scheduled appointment and the appointment time is missed, the card on file will be charged for 75% of the scheduled services. (Service pricing may vary based on what services are booked)
Although we reserve the right to charge for any appointment that is missed without notice, we want to extend the same courtesy to our clients. Rhapsody Spa & Salon values your time and feels that it is fair to honor the same policies we hold to our clients. Should we need to cancel or reschedule an appointment due to unsafe weather conditions, power outages, staff illness or other unforeseen events with less than 24 hours notice, we promise to do all we can to reschedule your appointment in a timely manner and may offer a complimentary service in order to compensate for the inconvenience.
Confirmations
You will receive a “confirmed booking” text/email the day your service is scheduled, a “confirmation” text/email 1 week prior to your service and a reminder call 1-2 days before your service. If you do not confirm either by confirmation text, email or call, we may not be able to guarantee your reserved service time.
Multiple Services & Packages
A $50 booking fee is required in order to reserve multiple services (i.e. wedding parties, half/full spa days, services over 4 hrs). Appointments must be canceled a minimum of 72 hours before the scheduled service time. If a cancellation request is made within 72 hours of the appointment, we will charge 50% of the services scheduled. Any cancellations made within 24 hours of the appointment may result in 100% of the cost of the scheduled services.
Service & Product Refund
Service: All of our services are non-refundable. However, if a mistake was made by one of our Team Members, we will reserve a complimentary corrective service as soon as possible. If we are not informed of the mistake within 7 days of the initial service, corrective services will not be considered complementary. Changing your mind after the service has been performed, will not be accepted as a corrective service.
Product: We stand behind all products that we carry. However, if you are unhappy with your purchase, let us know within 14 days of the purchase, and we will gladly exchange the product(s) depending on availability.
